Emergency Call Centers

In the wake of a disaster, the members of a community typically turn to government officials for guidance on how to cope. Setting up an emergency Call Center can provide comfort and reassurance to local citizens by offering updates about the progress being made to restore their community. This service can also provide important information about how the public should approach debris collection and removal. Empowering the community with vital information during a time of chaos can help bring order and efficiency to the recovery process.

BDR helps jurisdictions establish and staff a 24-hour “emergency hotline” that can be used to respond to public complaints and concerns. In addition to assisting with the procurement of equipment, phone lines and operators, we can advise on setting up Call Center operations in accordance with FEMA reimbursement guidelines.

Questions about our Call Center Operations services? Contact BDR today at 1.866.540.2325 to learn more about how we can assist you.