SERVICES: RESPONSE
Emergency Call Centers
In the wake of a disaster, the members of a community typically turn to government officials for guidance on how to cope. Setting up an emergency call center can provide comfort and reassurance to local citizens by offering updates about the progress being made to restore their community. This service can also provide important information about how the public should approach debris collection and removal, time tables and deadlines and who to call for help such as the Red Cross, FEMA and other assistance agencies. Empowering the community with vital information during a time of chaos can help bring order and efficiency to the recovery process.
BDR's corporate headquarters offers a remote call center equipped with 14 separate phone lines, which can be activated on behalf of jurisdictions and staffed as a 24-hour “emergency hotline” to respond to public complaints and concerns. Should a jurisdiction elect to staff their own call center, BDR is available to assist with the procurement of equipment, phone lines and operators, and can advise clients on setting up call center operations in accordance with FEMA reimbursement guidelines.
Questions about our Call Center Operations services? Contact BDR today at 1.866.540.2325 to learn more about how we can assist you.